global recognition

Powering the “Hotel of the Future”

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Make Yourself at Home in the Hotel of the Future

What if road warriors could contour their guest rooms to their own tastes? One Silicon Valley hotel has an app for that.

By Craig Karmin Follow | Photographs and Video by Carolyn Fong for The Wall Street Journal
April 4, 2024

Mark Harpin, a San Diego-based Google executive, visits the company’s Silicon Valley headquarters a dozen times a year. He always stays at the nearby Shashi Hotel, where he preprograms his guest room to feel more at home.

From the hotel’s app, he books the same third-floor room that gets just the right amount of morning sunlight. When he arrives, a goofy photo of his wife and seven-year old daughter making faces is displayed on the flat screen TV. Harpin presets the room temperature for a cool 65 degrees. He selects calming new age music to greet him.

Trusted Worldwide

the agentic ai shift

Transforming the Tenets
of Hospitality

From fragmented operations to intelligent, self-optimizing systems.

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The Current State of Hospitality

A Broken System

Service is manual. Product is static. Loyalty is points. Each operates in isolation with no shared intelligence.

The result is fragmented operations and disconnected guest experiences.

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the future state

AI Disrupts Every Tenet

Service becomes proactive, product becomes responsive, and loyalty delivers real value.

Everything works together seamlessly, intelligently, in real time.

Platform

Not a Product. A Unified Agentic AI Platform

Autonomously runs end-to-end guest experience and hotel operations, unlocking
superior guest experiences, operational efficiency, and revenue growth.

start anywhere integrate with existing systems No Wall-Breaking
Guest Journey
Booking Arrival Stay Service Loyalty
Booking
3 Clicks to BookReal-time Room SelectApple Pay · Google Pay
Arrival
Skip Front DeskMobile KeyAutonomous Check-in
Stay
Personalised SettingsEntertainmentIoT ControlsOne-Click ServiceAgentic Concierge
Service
EssentialsMarketplaceOne-Click ServiceAgentic Concierge
Loyalty
Cash BackReal-time TransferPromotions
Hotel Operations
& Workforce
Front Desk Housekeeping Maintenance F&B Sales and Marketing
Automation
Autonomous WorkflowsZero-touch SchedulingPredictive Maintenance
Intelligence
Dynamic Room AssignmentRealtime HK RoutingService Escalation AI

Guest Experience
Interfaces

Mobile App TV App Web App Agentic Concierge Host
shashi.ai Platform
Decision Engine Multi-Agent Coordination Workflow Orchestration Continuous Learning Real-time Optimization
Connected Property
Temperature Lighting Shades TVs Locks Energy Remote Device Management
Enterprise
Partner Ecosystem
PMS CRS POS Payments Access Food Delivery Reservations Transport Local Services

Products

The Single Platform Transforming
Hotel Operations and Guest Experiences

Autonomous, intelligent solutions for every aspect of the guest journey and daily operations.

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Built By Hospitality Experts

Developed by veterans with deep roots in tech hospitality. The Shashi AI platform is a vertically integrated solution engineered to solve the real-world complexities of every stakeholder in the business.

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Shashi Lab: Tested by the Best Brains

Vetted by the world's leading technologists and early adopters from companies like Google and Meta, ensuring it meets the highest standards of the AI leaders of tomorrow.

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Shashi Hotel: A Living Blueprint

Shashi Hotel at the Google headquarters serves as a living case study for our platform, demonstrating measurable operational efficiency and revenue growth in a live environment.

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How it works

Go Live in Hours, Not Months

API Connect

Connect

Pre-built connectors to PMS, CRS & OTA.
No dev resources required. Live in hours.

OTA Activate

Configure

Define pricing logic, guest experience parameters,
and AI rules for your property.

Go Live

Go Live

Activate across all guest touchpoints with
real-time monitoring and one-click rollout.

Self-Improves

Optimise

The platform learns and self-improves with
every guest interaction, no ongoing tuning.

start anywhere integrate with existing systems No Wall-Breaking
Global Footprint

Trusted Worldwide by All Property Types

How it works

Ready to start?

It is a Platform,
Not Just a Product

In 45 minutes we'll show the platform live and build a custom ROI model
for your property. Start anywhere. Grow in any direction.