dot Arrivals
Zero Front Desk
Dependency

A seamless digital arrival experience enabling guests to check in, select their room, and access it directly from their phone.

Arrivals Hero Image
The Problem
The Worst Moment of the Stay. Owned by the Hotel

Guests arrive tired, often delayed, sometimes stressed. What do they find? A queue. A counter. A form. Staff executing a process that exists solely because no one automated it.

The front desk is the most expensive, least differentiated, most replaceable part of hotel operations.

shashi.ai owns it.

Standard Arrival
10–15 min queue at peak times
Form-filling, ID submission
Static room assignment — no flexibility
Physical key card — can be lost
Staff intervention required throughout
shashi.ai Arrival
Mobile key before arrival — zero queue
Identity verified autonomously pre-arrival
Dynamic assignment: preference + loyalty + live ops
Digital key on phone — always available
PMS and HK update with zero staff contact
Product Capabilities
Every Arrival. Fully Autonomous
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Check-in

Pre-Arrival Check-In

Identity verification, payment confirmation, and required guest details completed before arrival. Guests skip the front desk entirely and go directly to their room.

Access

Phone Becomes the Key

Guests’ phone becomes their room key with an access code directly delivered. Works from arrival to checkout, with no battery or connectivity dependency.

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Room Selection

Intelligent Room Assignment

AI assigns rooms in real time based on guest preference, loyalty tier, stay history, and live operational state — housekeeping completion, maintenance flags, demand signals.

Operations

PMS and Housekeeping Synced

Every arrival updates the PMS, housekeeping queue, and operational dashboards in real time without a single staff interaction. The front desk exists for the moments that actually matter.

Personalization

Room Ready on Arrival

Preferences captured at booking — temperature, portrait, lighting, minibar, pillow type, etc. are communicated to housekeeping and IoT systems before arrival. The guest opens the door to a room that already knows them.

The Arrival Sequence
Zero Friction. Zero Staff. Zero Queue
01
Pre-Arrival
Identity & payment confirmed. Mobile key delivered to phone.
02
Digital Key Issued
Access credentials are securely delivered to the guest’s phone.
03
Intelligent Room Assignment
Room assigned: preference + loyalty + real-time ops.
04
Walk-In
Guest walks direct to room. No lobby, no queue, no counter.
05
Operations Updated
Housekeeping and staff dashboards reflect the guest’s arrival instantly.
Ready to eliminate the queue?
Autonomous Arrivals
Go LIVE in Days

Let us show you the full arrival flow live and
model the labor savings for your property.